FAQ

We’re here to help you find answers quickly and easily. If you have more questions or need further assistance, please reach out through our Contact Us page or email us at hello@ridgemont‑sydney.com.

Ordering & Delivery

Q1: How long will it take to receive my order?
A:

Handling Time: 1–2 business days
Transit Time: 6–8 business days within Australia
Estimated Delivery: 7–10 business days in total
See our Shipping Policy for full details.

Q2: Do you offer free shipping?
A: Yes. Ridgemont Sydney offers free shipping on all orders within Australia. See our Shipping Policy for details.

Q3: Do you ship internationally?
A: Currently, we ship only within Australia.

Q4: Can I cancel my order after placing it?
A: Yes—orders can be cancelled within 24 hours of placement. Contact us immediately to start the cancellation.

Q5: How do I track my order?
A: After dispatch you’ll receive an email with a tracking link. You can also track at any time via our Order Tracking page.

Returns, Exchanges & Refunds

Q6: What is your return policy?
A: We have a 30‑day return window. Items must be unused and in their original packaging. See our Return & Refund Policy for details.

Q7: What if I receive a defective or incorrect product?
A: We’ll replace it at no cost. Email us within 30 days to begin the process. Details are in our Return & Refund Policy.

Q8: How do I exchange a product?
A: Exchanges are simple—contact us and follow the steps in our Return & Refund Policy.

Q9: When will I receive my refund after returning an item?
A: Once your return is received and approved, refunds are processed within 7 business days to your original payment method.

Products & Warranties

Q10: Do you offer warranties on your products?
A: Yes. All items include a 30‑day warranty. See our Return & Refund Policy for specifics.

Store Information

Q11: Do you have a physical store I can visit?
A: No—Ridgemont Sydney is an online‑only store, allowing us to keep prices competitive and stock wider ranges.

Business & Bulk Orders

Q12: Can I place a bulk or business order?
A: Absolutely. Email hello@ridgemont‑sydney.com or use our Contact Us form and our team will assist.

Customer Support

Q13: How can I contact customer support?
A:

Email: hello@ridgemont‑sydney.com
Contact Form: Click Here

Contact Information

Ridgemont  Sydney

Address: 135 King Street,  Level 13, Sydney, NSW 2000

Email: hello@ridgemont‑sydney.com

Phone: +61 483 986 158

Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

We aim to respond within 1–2 business days.

Thank you for choosing Ridgemont Sydney.